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IQOS Care Plus

Terms and Conditions for participating in the IQOS Care Plus

  1. Application of Terms/Eligibility
    • These terms and conditions (Terms) are applicable to and govern your participation in the IQOS Care Plus program (IQOS Care Plus). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris Operations A.D. Niš, 18000 Niš, Bulevar 12. februar 74 (PMOP).
    • You are only eligible for membership of IQOS Care Plus if: 1. you are an adult smoker or IQOS user aged 18 years and over and you are registered in our IQOS database; and 2. your main residence is in a country where IQOS Care Plus is available.
    • To participate in IQOS Care Plus you must register an eligible device as described in paragraph 1 (Device) in our database either at iqos.com, by calling customer service center, by post, at IQOS coach or at a participating IQOS store.
    • By signing up for IQOS Care Plus, clicking ‘I Agree’ or a similar button, or registering for IQOS Care Plus through a customer service center, by post, at IQOS coach, participating IQOS store or otherwise using IQOS Care Plus, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use IQOS Care Plus, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database.
    • If you do not agree (or cannot comply) with these Terms, then you are not permitted to use IQOS Care Plus.
    • No modification of these Terms by you is permitted unless Philip Morris expressly agrees in writing.
    • Your use of IQOS Care Plus is at our discretion and we may refuse your application to use, or we may terminate your right to use IQOS Care Plus for any reason including if you breach any of these Terms.
    • We also reserve the right to amend these Terms and IQOS Care Plus upon notice at any time. If you do not agree to any such amendments you may terminate your membership of IQOS Care Plus.
  2. Eligible Devices/Registration
    • The following Device models are eligible for registration in IQOS Care Plus:
      • IQOS 2.4, IQOS 2.4+, IQOS 3 or Holders and Chargers thereof
      • IQOS 3 MULTI
    • The Device must have a readable and valid serial number. Second hand Devices are not eligible for registration.
    • If you are already registered in our database and purchased any of the Devices from January 1, 2018 onward, then to become a IQOS Care Plus member you must accept the Terms and register your Device within 30 days of the launch date of IQOS Care Plus.
    • In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to terminate your membership of IQOS Care Plus without notice.
    • Following the registration process for IQOS Care Plus you will be informed whether your registration is successful. Membership of IQOS Care Plus and the services provided are personal to you and may not be transferred to any third party.
    • Your use of IQOS Care Plus is linked to your country of residence. As IQOS Care Plus is only available in certain countries if you change your country of residence, then you must inform us and reapply to use IQOS Care Plus in your new country of residence.
  3. Term and Termination
    • The term of your membership in IQOS Care Plus is from the date of acceptance of these Terms and valid within the remaining duration of your 12 months’ IQOS voluntary warranty period in the country of purchase.
    • You may terminate your membership of IQOS Care Plus at any time with immediate effect by notifying PMOP [by calling Customer Care Center +381800800808, or by email us at rs@iqos.com]. Upon termination of your membership you are no longer entitled to receive the Services for any of your Devices.
    • Philip Morris may terminate your membership with IQOS Care Plus at any time with immediate effect if you breach these Terms. Philip Morris may also terminate your membership for any reason upon 30 days’ notice.
    • Membership of IQOS Care Plus entitles you to the services described in paragraphs 4 and 5 (Services).