Trade In Program

Trade In program “Kit for Kit” to upgrade to IQOS 3 DUO: Terms and Conditions

1. Application of Terms/Eligibility

1.1 These terms and conditions (“Terms”) are applicable to and govern your participation in the Trade In program (“Trade In”) to upgrade your tobacco heating system IQOS 2.4 or IQOS 2.4Plus or IQOS 3 (“Device”) to the new IQOS 3 DUO. You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris BH doo Sarajevo (“[Philip Morris Affiliate]”).

1.2 You are only eligible to this Trade In if: (i) you are an IQOS user aged over 18 years old; (ii) you and your Device are registered in PMI’s database; and (iii) your main residence is in Bosnia and Herzegovina (iv) your Device is not disarticulated and comprises of the charger and holder (which are each in one part).

1.3 You are not required to possess the charging cable, original box or other accessories complimentary to the Device to participate in Trade In.

1.4 You may register yourself and your Device in our database at iqos.com, by calling Customer Care, meeting our IQOS coach or at IQOS stores https://ba.iqos.com/en/store-locator.

1.5 By participating in Trade In, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Trade In. No modification of these Terms by you is permitted unless Philip Morris BH doo Sarajevo expressly agrees in writing.

1.6 Your participation in the Trade In is at our discretion and we may refuse your application to participate, or we may terminate your right to participate in the Trade In for any reason including if you breach any of these Terms.

1.7 We also reserve the right to amend these Terms upon notice at any time. If you do not agree to any such amendments, you may not participate in the Trade In.

2. Trade in conditions

2.1 To participate in the Trade In, you need to visit one of the official IQOS stores (“IQOS Stores”). The current list of IQOS stores is available at: https://ba.iqos.com/en/store-locator

2.2 The Trade In allows you to receive a discount on your purchase of the IQOS 3 DUO in exchange for you turning in your Device (which should include both pocket charger and holder). The amount of discount is 40,00 BAM.:


For the purposes of this clause, the Devices with the following circumstances are not acceptable for the Trade In:

(i) damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;

(ii) Devices with a serial number that has been altered, defaced or removed;

(iii) Devices that have been opened, serviced, modified or altered in a manner not authorized by Philip Morris BH doo Sarajevo.

2.3 A maximum of one discount determined pursuant to section 2.2 may be used for the purchase of one IQOS 3 DUO kit.

2.4 Turning in of a Device of a certain colour (especially limited edition colours), pursuant to section 2.2 of these Terms, does not guarantee the availability to use the applicable discount for the purchase of an IQOS 3 DUO Kit of a certain colour.

3. Term and Termination

3.1 These terms and conditions are valid for any IQOS 3 DUO kit purchases from 06.01.2020 until 31.12.2020.

3.2 Participation in the Trade In program is subject to availability of the IQOS 3 DUO kit at the store.

4. Miscellaneous

4.1 As your participation in the Trade In is free of charge, it is provided ‘As Is’ and without any warranty.

4.2 Philip Morris BH doo Sarajevo shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your participation in the Trade In.]

4.3 Details of the processing of your personal data that you provide us are described in our Privacy Notice available at https://ba.iqos.com/bs/pravna-pitanja/14

4.4 These Terms are subject to the laws of the registered office of Philip Morris BH doo Sarajevo. Any legal dispute will be subject to the exclusive jurisdiction of the city in which Philip Morris BH doo Sarajevo has its registered office.

4.5 For questions, inquiries and contact information please call 0800 2 12 12.