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IQOS Care Plus

Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

IQOS Coach

IQOS Coach

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

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International Assistance

International Assistance

Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.

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Special offers

Special offers

Make it yours! IQOS CARE PLUS gives you access to exclusive offers for the customization of your IQOS.

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First to know

Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS.

Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS.

Accident Coverage

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

Rapid replacement

A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.

A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support
Additional Support