IQOS is online!

Dear IQOS users,

IQOS products are available for online ordering at IQOS website with free delivery within 3 hours*.

IQOS zones are temporary closed.

In order to provide you with uninterrupted support our IQOS Care mobile teams will be available in Sarajevo, Tuzla and Mostar every day from 09-18:30 p.m. and Sunday from 10-18:30 p.m. IQOS is with you in other cities, as well for which we have provided free delivery of replacement devices within 24 hours.

To get in touch with our mobile teams or if you have any other question please contact us via channels provided below:


*For all orders received by 15:00.
Delivery time limit is valid for Sarajevo, Tuzla and Mostar.

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More to discover with our Services and privileges ​
Care you can count on.

Privileges to inspire you.​
Care you can count on
Access our personal coaches for support on how to get the best use from your IQOS. ​
Loyalty rewards
Earn points for member offers, device upgrades and exciting benefits.
Peace of mind
Accidental damage cover, rapid replacement and international assistance.