Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

try iqos

Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.

iqos coach

IQOS Expert

Start your IQOS experience with your IQOS Expert.


International assistance

If you need our support while you’re on holiday or travelling for work, we're only a call away. Call +41 215 478 888.


Replacement policy and benefits

Find out everything about the device replacement and benefits it brings.


Trade in

Trade in your device for a discount on a new IQOS.

firmware upgrade


Get access to experiences, special services and much more with IQOS Club.

Firmware upgrade

Update your device in just a few minutes.


Got a question?​
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Find a IQOS store here.

Give us a free call on 0800 2 12 12.

Get in touch with IQOS expert on Viber.

Send us your query and we will respond within 24h on E-mail.

Visit our Facebook page and chat with our IQOS expert.

Chat with our IQOS experts in

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​