Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.

IQOS Expert

Start your IQOS experience with your IQOS Expert.

International assistance

If you need our support while you’re on holiday or travelling for work, we're only a call away. Call +41 215 478 888.

Replacement policy and benefits

Find out everything about the device replacement and benefits it brings.

Trade in

Trade in your device for a discount on a new IQOS.

IQOS Club

Get access to experiences, special services and much more with IQOS Club.

Firmware upgrade

Update your device in just a few minutes.

IQOS App