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FAQ
ABOUT IQOS CLUB
WHAT IS THE IQOS CLUB?
HOW PROGRAM WORKS?
WHAT HAPPENS IF MY POINTS ARE NOT TRANSFERED TO MY ACCOUNT?
WHAT ARE THE CONDITIONS OF THE PROGRAM?
MEMBERSHIP
WHO CAN JOIN THE IQOS CLUB?
HOW TO JOIN IQOS CLUB?
WHEN I JOIN THE IQOS CLUB, WHAT DO I AGREE WITH?
WHEN WILL MY STATUS POINTS BE AVAILABLE AT MY ACCOUNT IN THE IQOS CLUB ?
HOW CAN I CHECK MEMBERSHIP STATUS IN THE IQOS CLUB?
CAN I UNSUBSCRIBE FROM RECEIVING MARKETING NOTIFICATIONS WHILE MY MEMBERSHIP IS STILL ACTIVE?
STATUS AND BENEFITS
WHAT MEANS STATUS LEVEL?
WHAT BENEFITS DO I GET FROM THE PROGRAM?
HOW CAN I COLLECT POINTS?
HOW DO I QUALIFY FOR EACH STATUS LEVEL?
WHY I CAN'T REDEEM POINTS FROM THE IQOS CLUB
WHERE CAN VOUCHERS BE USED? CAN I COLLECT SEVERAL VOUCHERS?
END OF MEMBERSHIP
CAN MY MEMBERSHIP EXPIRE?
WHEN WILL EXPIRE MY STATUS POINTS?
HOW TO TERMINATE / CANCEL MEMBERSHIP IN THE IQOS CLUB?
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