Troubleshooting Your IQOS 2. PLUS Device​

We are here to help and to give you support for IQOS 2.4 PLUS device

Your device might be out of power

1. Press the button on your IQOS 2.4 PLUS Pocket Charger for one second. You should then see the lights turn on. If they don't, press and hold the button again for four seconds.​

2. Still not seeing any lights? Charge your Pocket Charger using the IQOS AC power adapter and cable. ​

3. To see if your Holder is charged, press the button on your Pocket Charger when your Holder is inside. If the round light at the top of your charger appears, you’re all set and ready to go, but if the light is pulsing, then it’s charging. You can also remove the Holder and check to see if the light is on. If it is, then it's charged and ready to use.

Resetting your IQOS 2.4 PLUS​

If your IQOS 2.4 PLUS is charged but not working, you might need to reset it. Press and hold the two buttons below the battery status light, then release. The lights will flash white to tell you the reset was successful. ​

A good clean IQOS 2.4 PLUS device could be the answer ​

If you’re finding it difficult to draw on your tobacco sticks, your IQOS 2.4 PLUS could be in need of a clean. Gently use our cleaning tool and cleaning sticks to to clean the heating chamber and the IQOS cap. ​

A regular clean with the right tools prevents any problems, but best of all, it makes sure you’re getting the taste experience you know and love.

Can’t get your IQOS 2.4 PLUS to charge?​

If your IQOS 2.4 PLUS Holder isn't charging properly, the connectors might need cleaning. Use your cleaning sticks them to clean the Holder connectors and Pocket Charger, and you should see an improvement.

What to do if there’s a temperature issue​

Your IQOS 2.4 PLUS works best between 10° and 40° C. If the temperature goes too high or too low, you might see a red light on your IQOS 2.4 PLUS Pocket Charger.​

If you think your device is too hot, head to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.

Polomljena oštrica ili je drugo fizičko oštećenje?

Moguće je da tvoj uređaj ima polomljenu oštricu ili neko drugo fizičko oštećenje. Oštrica se može polomiti ako vršiš pritisak kada čistiš IQOS 2.4 PLUS uređaj, pažljivo i potrudi se da ne pritiskaš jako oštricu. Takođe izbjegavaj okretanje duhanskih patrona dok su u držaču.

Ako ti se dogodilo nešto od ovoga, želimo da ti pomognemo i što prije da osposobimo tvoj uređaj. Naš tim za korisničnu podršku će te sprovesti kroz potrebne korake kako bismo osigurali da nećeš dugo biti bez svog uređaja.

That’s not all. There’s more useful information in our IQOS 2.4 PLUS User Guide.

Our IQOS 2.4 PLUS User Guide will let you delve deeper into how your device works and what it can do.
You need help? Contact us.
We are here to help you across multiple channels.​
Find a IQOS store here.

Give us a free call on 0800 2 12 12.

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IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​