Troubleshooting Your IQOS 3 Device

We are here to help and to give you support for IQOS 3 MULTI device

Your device might be out of power​

Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.   


1. Press the button on your IQOS 3 MULTI until you see the battery lights at the bottom. If they don’t turn on, press and hold the button for four seconds until you see the small light turn on. The battery lights should stay on when you press the button again.   


2. If you’re not seeing any lights, then charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least twenty minutes. However, to get your device brimming with power, we recommend your charge it up for seventy-five minutes.    


3. You’ll be able to tell when your device is fully charged because the battery status lights will turn off.    We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s useful to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter

Resetting your IQOS 3 MULTI device

If your IQOS 3 MULTI is fully charged but still not working, then the next step is to reset it.​

Press and hold the button on your charger for approximately 10 seconds. When the lights start to fade, keep the button pressed for two more seconds. As you release the button, you’ll see all the lights flash white.

A good clean could be the answer ​

If your tobacco sticks are giving you some trouble, or you’re not getting enough aerosol, your IQOS 3 MULTI could be in need of a spring clean. Your cleaning tool and cleaning sticks are the best way to get your device pristine.​

A regular clean with the right tools prevents any problems, but best of all, it makes sure you’re getting the taste experience you know and love. ​ ​

Can’t get your IQOS 3 MULTI to start?

You could have some residual tobacco stuck in your device. To clear it, remove the cap and use a cleaning stick to start to clean the flat surface next to the heating chamber, as well as the inside of the cap. Once you’ve done all that, your device should be clean and ready to go.

What to do if there’s a temperature issue ​

Your IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the temperature goes too high or too low, then you might see a red light on your IQOS 3 MULTI Pocket Charger, or a double flash when you press it.

If you think your device is too hot, take it to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.

Polomljena oštrica ili je drugo fizičko oštećenje?

Moguće je da tvoj uređaj ima polomljenu oštricu ili neko drugo fizičko oštećenje. Oštrica se može polomiti ako vršiš pritisak kada čistiš IQOS 3 MULTI uređaj, pažljivo i  potrudi se da ne pritiskaš jako oštricu. Također, izbegavaj okretanje duhanskih patrona dok su u držaču.

Ako ti se dogodilo nešto od ovoga, želimo da ti pomognemo i što prije da osposobimo tvoj uređaj. Naš tim za korisničnu podršku će te sprovesti kroz potrebne korake kako bismo osigurali da nećeš dugo biti bez svog uređaja.

​ That’s not all. There’s more useful information in our IQOS 3 MULTI User Guide.​

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.
You need help? Contact us.
We are here to help you across multiple channels.​
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IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​