IQOS 3 Multi

Support FAQ IQOS 3 Multi
Support FAQ IQOS 3 Multi
You can easily check the charge level by following these simple steps:

1. Press IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED = low charge. Need to charge
It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.
The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without having to recharge between the Tobacco sticks.
You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.
IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care via telephone: 0800 2 12 12, e-mail, Facebook and Viber.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00pm.


Or ask for assistance at the nearest IQOS store
[All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].
IQOS 3 MULTI is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​