Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care via telephone: 0800 2 12 12
, e-mail, Facebook and Viber.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00pm.
Or ask for assistance at the nearest IQOS store
[All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].