If your IQOS device is not working, simply perform a reset.
Still no luck? Please contact Customer Care via free line: 0800 2 12 12
, e-mail, Facebook or Viber.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00pm.
Or ask for assistance at the nearest IQOS store
[All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].