Conversion Support

Support FAQ Conversion Support
Support FAQ Conversion Support
For lending you can request a visit me in, a Commercial Agent will contact you back as soon as possible.
We know that some adult smokers find it challenging to convert to IQOS.
That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
Please contact Customer Care 0800 2 12 12 or ask for enrollment in the nearest IQOS store
[All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​