Orders and Commercial Information

Support FAQ Orders and Commercial Information
Support FAQ Orders and Commercial Information
IQOS is available in the following countries*:
We are happy to let you know that IQOS stores are once again opened: Our IQOS zones are again opened in:

• BBI Center - Working hours: XX-YY
• Sarajevo City Center - Working hours: XX-YY
• MOPS Ferhadija - Working hours: XX-YY
• Grand Center Ilidža - Working hours: XX-YY

• Bingo City Center - Working hours: XX-YY

• Mepas Mall - Working hours: XX-YY

• Delta Planet Mall - Working hours: every day 09h - 21h
Currently, you can assist a product guided trial, purchase devices, HEETS and accessories and service your existing device.
The community space has been temporarily repurposed in order to meet the social distancing standards.
The entry inside the store will be guided by our store staff. When visiting us, we kindly ask you to follow the social distancing rule and maintain the 2 meters recommended distance. Protective equipment (masks, gloves) will be provided shall you wish to use it.
We have implemented measures, that include but are not limited to professional sanitization of the entire store, strict sanitization of devices post lending and guided trial and usage of protective equipment, such as masks and gloves, for both our store staff and consumers.
Cash on delivery - You pay the entire amount of the order in cash when picking up the shipment.
We want your IQOS experience to be always top notch. To make this possible, we have upgraded the standard delivery service to free delivery within 2 to 3 business days, for all online device orders.
We've extended the free testing period of our devices to 15 days, so you don't have to worry about getting it back. We'll let you know when you need to return it or decide to buy it.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​